Refund policy

Return and Refund Policy

At judyglobal.store, customer satisfaction is important to us. If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving your order.

To process your request, we may require:

Your order number
Clear photographs of the item received
Photographs of any damage or defects
A description of the issue

Damaged, Defective, or Incorrect Items

Products that arrive damaged, defective, or different from the item ordered may qualify for a replacement or refund. All claims will be reviewed and verified with our fulfillment supplier before approval.

Supplier Responsibility

Our products are fulfilled and shipped by third-party suppliers. In cases where an item is damaged, defective, or incorrect due to supplier error, the supplier is responsible for providing a replacement, refund, or other appropriate resolution. We will assist customers by coordinating with the supplier to resolve the issue as quickly as possible.

Returns

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider and financial institution.